Customer Services Specialist Bilingual

Requeriments:
Excellent English and Spanish proficiency (Speak, read and write).
Minimum qualification is High School Diploma (fifth grade Bachelor's degree).
Excellent interpersonal and communication skills, written, and oral communication skills.
Ability to work flexible shifts, including weekends
Must be willing to learn about new technologies (such as drone delivery)
Experience working with Microsoft Office (Word, Excel)


Responsibilities:
- Answering telephone calls and email or chat inquiries from customers located in the United States (English and Spanish speaking)
- Responsible for researching and resolving complaints to ensure customer satisfaction.
- Answering drone delivery questions, order and delivery questions, and resolving onboarding or delivery issues.
- Continually maintain working knowledge of all company products, services and promotions.
- Working in a fast paced and constantly changing environment
Salary:600.000 colons per month