Advisor II, Revenue Services Voice Experience
1 VacantesCallcenter en Heredia, Heredia
- Salario: A convenir
- Categoría: Comercial / Ventas / Atención al Cliente
- Subcategoría Callcenter
- Localidad: Heredia
- Activo desde: 17/04/2024
- Jornada: Tiempo Completo
- Tipo de Contrato: Contrato por tiempo indefinido
- Cantidad de Vacantes: 1
- Educación Mínima: Bachillerato / Educación Media
- Años de Experiencia: 1
Candidate Profile:
Required Experience:
+3 months Voice Experience
Minimum level required for this Job: High school Diploma
Language Requirements for this Job: B2 English
Hiring Locations: Heredia/Heredia/Heredia
Job Description:
- Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key - Performance Indicator (?KPIs?)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database