Customer Service Team Lead

1 Vacantes
Publicado el 15 de abril en

Callcenter en Heredia, Heredia

  • Salario: A convenir
  • Categoría: Comercial / Ventas / Atención al Cliente
  • Subcategoría Callcenter
  • Localidad: Heredia
  • Activo desde: 15/04/2019 - 14:00:17 pm
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo indefinido
  • Cantidad de Vacantes: 1
  • Educación Mínima: Bachillerato / Educación Media
  • Años de Experiencia: 1
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

The Customer Service Lead will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. In addition, The Customer Service Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, in accordance with the contractual and operational standards of the account.
- English ?Spanish Language (Oral and writing 90 % or higher)
- Must have a high school diploma
- Resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Easter Time Zone.

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Auxis Costa Rica
Auxis was founded in 1997 with the core belief that our success is measured by our ability to create value for clients. Auxis works closely with you to develop the relationships and trust that allow us to help you take your business to the next level. Auxis' team is experienced, unbiased, hands-on and goal driven. At first glance consulting firms often look and sound the same. It is only when you start working with them, that you realize the differences Empresa del sector Servicios Profesionales, localizada en Heredia, De 201 a 500 trabajadores Lee la descripción de esta empresa Localizada en Heredia, Heredia.
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