Customer Service Representative I

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people?s health. We?re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of .
- Transportation, food services, private medical services
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works in Zona Franca Coyol, Alajuela, Building B44, location in the Division of CRM, Cardiac Rhythm Technologies.
As Customer Service Representative I, you?ll work under close and continuous supervision, working closely with sales representatives, distributors, hospitals, clinics, and physicians. Processes orders submitted via multiple channels, phone, fax, Electronic Data Interchange, and e-mail. Provides inventory support for products and services accurately, expeditiously, and under special circumstances. Support a continuous improvement environment for department processes including order processing and invoicing transactions, returns processing, backorder processing, credit requests, and new product launches. This position requires developing rapport with customers and field sales/clinical personnel via verbal and written communication. May be assigned to assist on projects within the Customer Service department.

What You?ll Do

- Answer and process calls and purchase orders (received via different channels) from sales representatives, distributors, hospitals, and clinics;coordinate the distribution of medical devices. Communicates to customers on order status, expected release dates or requirements needed to fulfill order
- Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.
- Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field.
- Performs consignment inventory initial set-up, audits and troubleshoots discrepancies through to resolution with external customers. May generate reports on inventory and consignment products for field or management distribution.
- Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.

Administrative Shift [Monday to Friday from 8:00am to 5:00pm]
This is an On Site position with one day working from home

Required Qualifications
- High School Bachelor Degree.
- One year experience in a customer service or closely related environment.
- Ability to work in a diverse, fast-paced environment with regular overtime
- Advance commands of English / Required

Preferred Qualifications
- SAP Knowledge required
- Experience in the biotech, bio-instruments or medical devices industries (desired)
- Experience working in a broader enterprise/ cross-division business unit model