Remote Care Supervisor

This position works in Alajuela for one of our clients in the medical industry. As the Remote Care Supervisor I, you must provide leadership to Technical Support agents who provide technical guidance and troubleshooting support on the use of Merlin.net remote care products to the medical community, patients, and various internal departments within the company. This supervisory position must assure timely response and closed loop follow-up to clinicians, patients and company representatives by phone and/or email. Maintains staff and equipment to assure appropriate technical capabilities and monitor interactions to insure a high degree of quality, efficiency and effectiveness.
Required Qualifications 
Bachelors degree in Business Administration, Industrial Engineering or related field.
3 years of supervisory experience, preferably in a call center environment.
6 years of progressively more responsible experience in a customer service, product support, Information Technology (IT), telecommunications, or related role.
Fully Bilingual (English and Spanish)
Preferred Qualifications & Education:
Remote Care Technical Support experience (or equivalent)
Experience in the biotech, bio-instruments or medical devices in
Experience working in a broader enterprise/cross-division business unit model preferred.
Shift: Admin (Monday Friday from 8:00 am to 5:00 pm)
On-Site position