IT Support Agent English Required

This position requires provides technical support for our products.

RESPONSIBILITIES:
Successfully resolve technical issues (hardware and software) from incoming internal business?s needs.
Articulate both in writing and verbally case summary, resolution and add
to Knowledge Management System (KMS).

BASIC QUALIFICATIONS:
- High School diploma or equivalent · Expertise in one or more specialized areas of IT such as Microsoft
- Administration, Linux Administration (Desired), Networking.
- Advanced Troubleshooting skills in a multi-user high pressure environment
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications ·
- Experience with Data Cabling / Computer Facilities maintenance
- Proven skills in PC repair, troubleshooting, deployment, and liquidation
- Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and
vendors.
- Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
- Professional working fluency in English and Spanish
- Honest person with experience in handling private information