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This Role will sit within the Staffing Office under the Resource and Location Strategy (R&LS) Business for Citi.
The Resource & Location Staffing Office functions as a centralised model in support of Citis Technology and Non Technology organization to deliver a best in class service to its clients. The Program utilizes a centralised Recruiting structure to engage staff augmentation contractor resources for the firm. The model facilitates speed to market and the ability to obtain top talent in the market place. In addition, cost savings are achieved through leveraging buying power, and risk is mitigated as a result of a consistent set of processes and procedures in alignment with Corporate Due Diligence requirements. The onboarding and offboarding of contractor resources is also centralised allowing for repeatable processes, which foster expedient cycle times. The streamlined process allows for resources to start their engagements within the required timeframes so there is no impact to project deliverables.
The Onboarding Coordinator will have responsibility for supporting a high volume product line within or across Global Business Units.
Job Purpose:
Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully recruit all Staff Augmentation roles within the designated BU.
Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS)
Maintenance of system data during non-employee life cycle
Produce reports and analyse data
Act as SME for business area regarding non-employee Management
Understand and ensure compliance against Citi Policies regarding non-employee Management
Follow documented processes regarding non-employee Management
Working as part of a Team providing support to a wide spectrum of Senior Stakeholders
Acting as the first point of contact for queries from clients and escalating as appropriate for resolution
Managing a workload of queries to resolution including emails and telephone calls
Delivering/supporting process improvements, automation, quality/controls around operational and team excellence
Knowledge/Experience:
Essential
Knowledge of Staffing Industry or Vendor Management systems and some experience of Recruitment.
Minimum 2 Years experience of working in an admin or business office environment with the use of in-house computer systems.
Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
Experience of using MS Excel to present data and/or create reports
Preferred
Previous Financial Services/Banking/Onboarding/Staffing industry experience
Experience of understanding and applying policies to work
Experience with automated end-to-end sourcing tools including implementation and organizational change management.
Skills:
Microsoft Office including Outlook, Excel, Word and Powerpoint
Experience with service now and DocuSign systems
Highly computer literate and able to learn new applications quickly.
Able to grasp and master new requirements and related knowledge.
Relationship Management.
Qualities:
Strong organizational and detail orientation
Ability and experience working in a fast paced, high pressure environment
Ability to multi-task on a consistent basis
Strong problem solving capabilities
Excellent written and oral communication skills in English and Spanish
Clients come first - build long term relationships with clients by putting their interests first.
Work collaboratively to get the job done.
Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
There is always a better way - seek opportunities for improvement and innovation.
Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
 
Modalidad: Hibrida (Requerido trabajar 3 dias desde las oficinas de Citi en Heredia)