Jose Pablo Picado Solis (Technical Operations Analyst)

Publicado el 19 de junio del 2019
Jose Pablo Picado Solis
  • Fecha Nacimiento: 31/03/1990
  • Estado Civil: Soltero(a)
  • Localidad: Aserrí
  • Región: San José
  • Nacionalidad: Costa Rica
  • Situación Actual: No tengo empleo
  • Disponibilidad de viajar:
  • Disponibilidad de cambio de residencia:

Perfil Profesional

I've worked at IBM for the last three years supporting monitoring events and triage tickets, contributing with resources to resolve incidents, changes, problems and request in service-level agreement, applying standard procedures to detect at time an outage. Monthly excel spreadsheet reports from different ticketing tools (Service Now, ISM Maximo, IBM SCCD and Siebel) I've also worked for two years as Service Desk Agent providing technical support for the first call resolution via telephone, em

Experiencia Laboral

  • PBS (Printers Support)
  • Desde Julio 2010 - Hasta Junio 2014 Provided software installation from servers, software updates and network support. Physical maintenance of printer’s parts and replacements. Monthly accounting reports at user, group or department level.
  • IBM (Technical Operations Analyst)
  • Desde Julio 2014 - Hasta Junio 2019 Supported monitoring events and triage tickets, contributing with resources to resolve incidents, problems, changes and request in service-level agreement. Monthly excel spreadsheet from different ticketing tools (Service Now, ISM Maximo, IBM SCCD and Siebel).

Formación Académica

  • NA - MEP (Culminado)
  • Desde Enero 2013 - Hasta Enero 2013

Idiomas

  • Inglés - Avanzado
  • Español - Nativo

Conocimientos, Competencias y Habilidades

  • Skills in customer service over telephony and written media
  • Reporting skills, creation/update Excel spreadsheet
  • Strong skills in Incident management
  • Develop relationships
  • Problem solving techniques
  • Workgroup productivity/backlog reporting
  • Service Now
  • Network Infrastructure CCENT ICND1
  • Phyton
  • Red Hat Enterprise Linux
  • Windows PowerShell
  • Windows server 2008R2
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