Solution Architect

Key Responsibilities
Solution Design & Architecture: Translate customer business needs into scalable, secure and commercially viable AI Solutions
Generative AI & AI Agents: Design solutions using LLMs, RAG, AI agents, prompt engineering and governance frameworks
Voice AI & Contact Center: Architect AI-enabled voice solutions integrating with CCaaS, telephony, IVR, STT/TTS, dialers, CRM and human escalation.
Enterprise Integrations: Define and document integrations with CRM, core systems, ERP, payment platforms, data pipelines and APIs.
Pre-Sales & Customer Advisory: Lead solution discussions, create proposals and work closely with sales and delivery teams.
Regional & Global Impact: Support strategic opportunities and customers across North America and Latin America.
What were looking for
Bachelors degree in Computer Science, Information Systems, Engineering or a related field.
Strong technical architecture skills and solutioning mindset.
Prior BPO / contact center experience is an advantage.
Relevant experience in solution architecture, pre-sales or consulting.
The ideal Candidate
Deep understanding of AI, LLMs, voice AI, contact center technologies and cloud platforms.
Excellent communication, presentation and consulting skills.
Customer-focused, analytical and collaborative.
Comfortable working in a fast-paced, multinational and cross-cultural environment.