We're looking for our new Medical Insurance Advisors!
Are you passionate about helping others and making a difference through exceptional customer service? We are looking for Bilingual Medical Insurance Advisors to join our team supporting a leading healthcare insurance provider located in Pavas, San José.
In this role, you'll assist customers by answering questions about their health insurance plans, explaining benefits and coverage details, helping locate in-network providers and specialists, and reviewing claim information. You'll play a key role in ensuring customers understand their healthcare options and receive the support they need.
As a trusted advisor, you'll help deliver a positive and empathetic experience while assisting primarily senior citizens across the United States. Your ability to communicate clearly, multitask efficiently, and navigate multiple systems will be essential in providing accurate and personalized support.
We're looking for compassionate individuals who enjoy helping others, can perform well under pressure, and are eager to build meaningful customer connections while delivering outstanding service.
Requirements:
Advanced English Level (B2+)
High School Diploma
Basic Computer Skills and the ability to navigate multiple systems simultaneously
Full Schedule Flexibility Required
Ability to work in a fast-paced environment
100% English interactions
Onsite Position (Pavas, San José)
Available to attend training and nesting without schedule exceptions
Candidate Profile:
Customer Service Excellence: Passionate about helping customers and delivering positive experiences through patience, empathy, and active listening.
Strong Communication Skills: Advanced verbal and written English skills with clear pronunciation, professional grammar, and confidence handling phone interactions.
Multitasking Ability: Capable of navigating multiple applications while maintaining accuracy and attention to detail.
Problem-Solving Mindset: Comfortable analyzing customer inquiries, reviewing coverage information, and providing clear explanations of benefits and claims.
Resilience & Adaptability: Able to perform under pressure, manage sensitive situations professionally, and remain focused in a high-volume environment.
Digital Proficiency: Comfortable using computers, learning new systems quickly, and maintaining productivity across various tools and platforms.
Emotional Intelligence: Patient, compassionate, and capable of supporting senior customers with professionalism and care.
Benefits:
Competitive Account Bonus
Generate additional income through our Referral Program
On-Site Doctor
FREE On-Site Gym
Employee Assistance Program (Financial, Legal & Psychological Support)
Cafeteria Subsidy
Birthday Off
Benefit Hub (Discounts on hotels, flights, restaurants, universities, gyms, and more)
Asociación Solidarista
Top Performer Recognition Program
CNX University (Free online courses and certifications)
LinkedIn Learning Enterprise Access
Career Growth Program
