Advanced Networking Routing Engineer
16 VacantesPublicado el 15 de enero en
Ingeniería en General en San José, San José
Descripción
- Salario: 900.000,00 ? (Neto mensual)
- Categoría: Arquitectura / Ingenierías
- Subcategoría Ingeniería en General
- Localidad: San José
- Activo desde: 15/01/2020 - 15:00:26 pm
- Jornada: Tiempo Completo
- Tipo de Contrato: Contrato por tiempo indefinido
- Fecha de Contratación: 15/03/2020
- Cantidad de Vacantes: 16
- Educación Mínima: Educación Técnico/Profesional
- Años de Experiencia: 1
- Idiomas: Inglés
- Disponibilidad de viajar: No
- Disponibilidad de cambio de residencia: No
PROFILE ? Are you the Network Engineer we are looking for?
The Networking Engineer takes ownership of customer reported network issues and technical inquiries in order to provide assistance to quickly restore service and provide problem resolution. Networking Engineers are responsible for effectively communicating current status and action plans, documenting case updates in the service request database, reproducing customer reported issues in a lab environment, and working with other Engineers to confirm new and existing defects.
RESPONSIBILITIES ? How we would like you to help us?
- Ensure client expectations are properly managed and that technical issues are resolved to the client's satisfaction in a timely manner.
- Document customer and engineering interactions and technical action plans.
- Provide necessary updates to management and field teams for high profile technical issues.
- Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
- Assist in development of knowledge articles.
- Attend regular customer and internal conference calls for high profile cases.
- Execute with minimal error to support organization policies, practices, and procedures.
- Articulate, understand, and leverage the support organization structure, locations,
and capabilities to resolve customer issues.
The Networking Engineer takes ownership of customer reported network issues and technical inquiries in order to provide assistance to quickly restore service and provide problem resolution. Networking Engineers are responsible for effectively communicating current status and action plans, documenting case updates in the service request database, reproducing customer reported issues in a lab environment, and working with other Engineers to confirm new and existing defects.
RESPONSIBILITIES ? How we would like you to help us?
- Ensure client expectations are properly managed and that technical issues are resolved to the client's satisfaction in a timely manner.
- Document customer and engineering interactions and technical action plans.
- Provide necessary updates to management and field teams for high profile technical issues.
- Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
- Assist in development of knowledge articles.
- Attend regular customer and internal conference calls for high profile cases.
- Execute with minimal error to support organization policies, practices, and procedures.
- Articulate, understand, and leverage the support organization structure, locations,
and capabilities to resolve customer issues.
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Convergys Customer Management Group INC
Grow with the company that keeps Growing! Convergy Costa Rica opened its doors back in 2009 and ever since over 2,000 employees have grown with us! Become part of the Convergys Family and enjoy a fantastic working environment, unique employee benefits and most importantly unlimited growing possibilities. Apply for a job with us and enjoy: Training and mentoring programs to develop your skills. Great incentive programs On-site doctor, food allowance & many other perks for you! Automotive Automotive Sales and Support Automotive Consulting Financial Services Learning Communications Customer Care Self-Service Automation Mobile Solutions Telco Solutions Financial Services Customer Acquisition Customer Care & Retention Customer Value Growth Collections & Loan Modifications Customer & Market Research Technology Government Social Services Tax and Revenue Solutions Homeland Security Solutions Healthcare Solutions Healthcare Payor and PBM Pharmaceutical and Devices Manufacturing Retail Improving the Store Customer Satisfaction Revenue Generation and Retention Workforce Productivity Technology Customer Acquisition Global Customer Management Technical Support Retention and Growth Transportation Empresa del sector Servicios Profesionales, localizada en San José, De 501 a 1000 trabajadores Localizada en San José, San José.
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