Service Desk Analyst

3 Vacantes
Publicado el 14 de enero en

Atención al cliente en Heredia, Heredia

Descripción
  • Salario: A convenir
  • Categoría: Comercial / Ventas / Atención al Cliente
  • Subcategoría Atención al cliente
  • Localidad: Heredia
  • Activo desde: 14/01/2020 - 06:00:10 am
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo indefinido
  • Fecha de Contratación: 01/02/2020
  • Cantidad de Vacantes: 3
  • Educación Mínima: Bachillerato / Educación Media
  • Años de Experiencia: 1
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

The Service Desk Agent is the first point of contact for the users who call our IT Service
Desk. While providing the highest level of customer service, the Service Desk Agent
answers incoming calls, tracks all information in a call tracking system, uses a
knowledge base tool along with their expertise to resolve tier 1 requests in a timely
manner.

General Requirements:

- B2+ English Language (Oral and writing)
- Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- Schedule flexibility.
- 6 months to 1 year of Technical support Experience Knowledge.
- Active Directory, Exchange, Office 365, network-shared printers and drives experiences.



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Auxis Costa Rica
Auxis was founded in 1997 with the core belief that our success is measured by our ability to create value for clients. Auxis works closely with you to develop the relationships and trust that allow us to help you take your business to the next level. Auxis' team is experienced, unbiased, hands-on and goal driven. At first glance consulting firms often look and sound the same. It is only when you start working with them, that you realize the differences Empresa del sector Servicios Profesionales, localizada en Heredia, De 201 a 500 trabajadores Lee la descripción de esta empresa Localizada en Heredia, Heredia.
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