Compensation Benefits Analyst Bilingual

Key job responsibilities:

Professionals your responsibilities will be:

Receive and resolve inquiries primarily via cases and emails from employees.
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures ? escalate when these cannot be resolved.
Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee?s changing needs.
Use high judgement, critical thinking and rationale to balance process adherence with employee?s needs to analyze and decide on suitable resolutions
Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
Basic qualifications/ experience

A bachelor's degree or +1 year of experience working on Benefits.
Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
Minimum of 1 years of experience contact center/ contact handling position
Willingness to work in contact center / Help desk environment
Strong attention to detail and good interpersonal skills
Strong decision making and problem-solving skills
Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
Ability to multi-task and agility to change in fast-paced dynamic environment
Proficient with MS Excel, Word, email writing
Preferred qualifications/ experience:

Experience in HR/HR shared services
Knowledge of Six Sigma methodology and tools
Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.