Compensation and Benefits Bilingual

Key job responsibilities
Professionals your responsibilities will be:
- Receive and resolve inquiries primarily via cases and emails from employees.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
- Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures ? escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee?s changing needs.
- Use high judgement, critical thinking and rationale to balance process adherence with employee?s needs to analyze and decide on suitable resolutions
- Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
Basic qualifications/ experience
- A bachelor's degree or +1 year of experience working on Benefits.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Minimum of 1 years of experience contact center/ contact handling position
- Willingness to work in contact center / Help desk environment
- Strong attention to detail and good interpersonal skills
- Strong decision making and problem-solving skills
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Ability to multi-task and agility to change in fast-paced dynamic environment
- Proficient with MS Excel, Word, email writing
Preferred qualifications/ experience:
- Experience in HR/HR shared services
- Knowledge of Six Sigma methodology and tools
- Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.