CCNA Network Switching Support Engineer

5 Vacantes
Publicado el 27 de noviembre en

Sistemas en Heredia, Heredia

  • Salario: 1.400,00 ? (Neto mensual)
  • Categoría: Informática / Telecomunicaciones
  • Subcategoría Sistemas
  • Localidad: Heredia
  • Activo desde: 27/11/2019 - 13:31:24 pm
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo indefinido
  • Fecha de Contratación: 26/01/2020
  • Cantidad de Vacantes: 5
  • Educación Mínima: Bachillerato / Educación Media
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

RESPONSIBILITIES ? How we would like you to help us?

- Ensure client expectations are properly managed and that technical issues are resolved to the client's satisfaction in a timely manner.
- Document customer and engineering interactions and technical action plans.
- Provide necessary updates to management and field teams for high profile technical issues.
- Develop and maintain troubleshooting skills on relevant products and technical knowledge in industry standard based technologies.
- Assist in development of knowledge articles.
- Attend regular customer and internal conference calls for high profile cases.
- Execute with minimal error to support organization policies, practices, and procedures.
- Articulate, understand, and leverage the support organization structure, locations, and capabilities to resolve customer issues.

SKILLS/EXPERIENCE/KNOWLEDGE ? What we'd like to see in the candidate?

- A minimum of 6 months of experience working in advanced Technical support/Networking (it is a plus).
- BS/MS in a computer related field or equivalent work experience (It is a plus).
- Troubleshooting Skills on STP, ACLs, VLANs, Multicast, VRRP, BGP, OSPF, RIP, and MPLS.
- Technical expertise in resolving Layer 2/3 IP issues.
- Knowledge of IP switches and Routers.
- 18+ years old
- High School Diploma is a must
- 90% of verbal and written communication skills in
o English


- Competitive salary for all entry levels (To be discussed during the interview).
- Fixed days off (they will not rotate from week to week).
- Training is from Monday to Friday.
- Doctor on site
- Nutritionist
- Physiotherapist
- Emergencias Médicas
- Asociacion Solidarista
- Cafeteria on all sites
- Cafeteria subsidy
- ATMs on sites / close by the sites
- Transportations options (Subject to availability and designated account)
- Paid training
- University discounts
- Parking space
- Referral program (Incentives to those who refer other people to start working with us)
- Entertainment areas
- Medical services discounts


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Convergys Customer Management Group INC
Grow with the company that keeps Growing! Convergy Costa Rica opened its doors back in 2009 and ever since over 2,000 employees have grown with us! Become part of the Convergys Family and enjoy a fantastic working environment, unique employee benefits and most importantly unlimited growing possibilities. Apply for a job with us and enjoy: • Training and mentoring programs to develop your skills. • Great incentive programs • On-site doctor, food allowance & many other perks for you! Automotive Automotive Sales and Support Automotive Consulting Financial Services Learning Communications Customer Care Self-Service Automation Mobile Solutions Telco Solutions Financial Services Customer Acquisition Customer Care & Retention Customer Value Growth Collections & Loan Modifications Customer & Market Research Technology Government Social Services Tax and Revenue Solutions Homeland Security Solutions Healthcare Solutions Healthcare Payor and PBM Pharmaceutical and Devices Manufacturing Retail Improving the Store Customer Satisfaction Revenue Generation and Retention Workforce Productivity Technology Customer Acquisition Global Customer Management Technical Support Retention and Growth Transportation Empresa del sector Servicios Profesionales, localizada en San José, De 501 a 1000 trabajadores Localizada en Heredia, Heredia.
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